1. Information We Collect
We may collect information that you voluntarily provide to us, including:
- Business name and job title
- Telephone or mobile phone number
- Information about your business and support needs
- Information provided when booking a consultation or discovery call
- Information submitted through contact forms
- Communications and correspondence between you and PrimeFlow Assist
- Any other information you choose to provide to us
Where permitted by law, we may also use contact information to send information about our services, offers, or other business communications. You may unsubscribe from marketing communications at any time.
2. How We Use Your Information
We may use personal information to:
- Respond to inquiries and requests
- Provide information about our services
- Schedule and manage consultations, discovery calls, and meetings
- Provide and manage our services
- Communicate with prospective and existing clients
- Match clients with appropriate support professionals
- Send service-related communications
- Send requested information, updates, or resources
- Improve our website, services, and customer experience
- Process transactions and manage business relationships
- Maintain records and administrative functions
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
Where permitted by law, we may also use contact information to send information about our services, offers, or other business communications. You may unsubscribe from marketing communications at any time.
3. Telephone Calls and Text Messages
By providing your telephone or mobile phone number to PrimeFlow Assist, you may receive telephone calls and/or text messages from us regarding your inquiry, appointment, consultation, services, or other communications related to your relationship with PrimeFlow Assist.
Where required by applicable law, we will obtain the appropriate consent before sending marketing or promotional text messages or placing certain types of calls. Message and data rates may apply depending on your mobile service provider.
You may opt out of marketing text messages at any time by replying STOP to a text message. You may also contact us directly to request that we stop sending text messages or making certain communications to your telephone number.
Opting out of marketing communications will not prevent us from sending communications that are necessary to provide services, manage your account, confirm appointments, or otherwise communicate with you regarding an existing business relationship.
4. How We Share Your Information
We do not sell person your al information.
We may share personal information with trusted third-party service providers who assist us in operating our business, including providers that support:
- Website hosting and maintenance
- Scheduling and appointment management
- Customer relationship management
- Email and communication services
- Telephone and text messaging services
- Analytics and marketing services
These service providers may only use personal information as necessary to provide services to us or as otherwise permitted by applicable law.
We may also disclose personal information when required or permitted by law, including to comply with legal obligations, respond to lawful requests, protect our rights or property, or protect the safety of our clients, employees, or others.
If PrimeFlow Assist is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable privacy laws.
5. Service Providers and Virtual Assistants
Depending on the services you request, certain information may be shared with an assigned or prospective PrimeFlow Assist support professional when necessary to provide services to you.
We take reasonable steps to ensure that individuals and service providers who have access to personal information understand their obligations regarding confidentiality and appropriate handling of information.
Clients should avoid providing unnecessary sensitive personal information through general contact forms, social media messages, or other unsecured communication channels.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, analytics tools, and similar technologies to improve website functionality, understand website traffic, remember preferences, and improve our marketing and user experience.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.
7. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review the privacy policies of any third-party services you choose to use.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmitting or storing information electronically is completely secure. We cannot guarantee the absolute security of information transmitted to or stored by us.
9. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, to maintain business and financial records, to provide services, resolve disputes, comply with legal obligations, and enforce our agreements.
When personal information is no longer required, we may securely delete, destroy, or anonymize it in accordance with applicable laws and our internal policies.
10. Your Privacy Rights
Depending on where you live and applicable privacy legislation, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permitted
- Withdraw consent where processing is based on consent
- Request information about how your personal information is collected or used
- Opt out of certain marketing communications
To exercise applicable privacy rights, please contact us using the information provided below.
We may need to verify your identity before processing certain requests.
11. Children's Privacy
Our website and services are intended for businesses and individuals who are legally capable of entering into applicable agreements.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
12. International and Cross-Border Processing
PrimeFlow Assist may use service providers or support professionals located in countries other than your own.
As a result, personal information may be processed or stored outside your province, territory, state, or country and may therefore be subject to the laws of the jurisdiction where it is processed or stored.
We take reasonable steps to ensure that personal information is handled in accordance with applicable privacy requirements.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, business practices, legal requirements, or privacy practices.
When we make changes, we will update the “Last Updated” date at the beginning of this Privacy Policy. We encourage you to review this page periodically.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
We will make reasonable efforts to respond to privacy-related inquiries in accordance with applicable law.
